Code of Conduct
 

RCM Languages
Rochelle Marsh trading as RCM Languages
Email: hello@rcmlanguages.co.uk
 

Last updated: August 2026
 

1. Purpose
 

RCM Languages aims to provide a positive, supportive and respectful learning environment in which all students feel comfortable participating and are able to make progress.
 

This Code of Conduct sets out the expectations for students participating in 1:1 and group tuition, as well as expectations for parents and guardians where relevant.
 

2. Respectful Behaviour
 

Students are expected to:

• treat the tutor and other students with respect;

• communicate politely and appropriately;

• listen when others are speaking;

• avoid behaviour that disrupts the lesson or another student's learning;

• follow reasonable instructions relating to the lesson; and

• contribute to a positive and supportive learning environment.
   

Bullying, harassment, discrimination, threatening behaviour, abusive language or sexually inappropriate behaviour will not be tolerated.
 

Parents and guardians are also expected to communicate with the tutor in a respectful and appropriate manner.
 

3. Joining Online Lessons
 

Students should:

• join lessons punctually;

• use their real name when joining Google Meet or Google Classroom;

• have the equipment and materials they need for the lesson;

• participate from an appropriate study or communal space where reasonably possible;

• avoid participating from a bedroom where reasonably practicable; and

• be appropriately dressed for an online educational setting.
   

For students under 18, a parent, guardian or other responsible adult should be present in the home and reasonably accessible during tuition. They do not need to sit in on the lesson.
 

4. Cameras and Participation
 

Students are normally expected to have their camera switched on during both 1:1 and group tuition.
 

Reasonable exceptions may be made where appropriate, including where individual circumstances or additional needs make this difficult.
 

Students are encouraged to participate actively, ask questions and engage with lesson activities.
 

5. Group Lessons
 

Students participating in group tuition should help to create an environment in which everyone has an opportunity to learn and contribute.
 

Students should:

• avoid interrupting or speaking over others;

• allow other students time to answer and contribute;

• use any chat or messaging features appropriately;

• avoid deliberately distracting other students; and

• respect differences in ability, confidence and learning pace.
   

Students must not make inappropriate comments about another student's answers, mistakes or performance.
 

6. Online Safety and Privacy
 

Lesson links, Google Classroom access details and other resources intended for a particular student or group must not be shared with unauthorised individuals.
 

Students must not:

• invite another person into an online lesson without prior agreement;

• photograph, record or screen-record lessons without permission;

• take or distribute screenshots of the tutor or other students without permission; or

• share another student's personal information or work without permission.
   

Students should tell the tutor or a parent/guardian if anything happens during an RCM Languages lesson that makes them feel uncomfortable or unsafe.
 

7. Communication
 

For students under 18, bookings, payments, cancellations and other administrative matters will normally be communicated through a parent or guardian.
 

Students may contact me through the RCM Languages email address for legitimate educational purposes, including asking questions about their work or submitting work.
 

RCM Languages social media accounts are used for business and promotional purposes and are not a routine channel for private communication with students under 18.
 

If a student under 18 contacts RCM Languages through social media, educational communication may be redirected to the RCM Languages email address and administrative matters to their parent or guardian.
 

I will not use personal social media accounts to communicate privately with students under 18.
 

8. Homework and Independent Work
 

Students may be provided with homework, revision activities or other consolidation tasks.
 

Completion of these activities is strongly encouraged, as regular independent practice can support progress, but homework is not compulsory unless otherwise agreed.
 

Students should make a genuine attempt at any work they choose to submit for feedback.
 

9. Academic Honesty
 

RCM Languages can provide guidance, explanations, feedback and support with schoolwork and examination preparation.
 

Students remain responsible for ensuring that work submitted to their school, examination centre or another institution is their own and complies with the relevant academic rules.
 

I will not complete assessed work on a student's behalf.
 

10. Resources
 

Teaching materials supplied by RCM Languages are provided for the student's personal educational use unless otherwise stated.
 

Students should not upload, sell, publicly distribute or commercially reproduce RCM Languages teaching materials without permission.
 

11. Breaches of the Code of Conduct
 

Where a minor issue arises, I will normally address it with the student during the lesson and, where appropriate, discuss it with their parent or guardian.
 

Serious or repeated breaches of this Code of Conduct may result in:

• a student being asked to stop a particular behaviour;

• a lesson being ended early;

• a parent or guardian being contacted;

• a student being removed from a group; or

• tuition being discontinued.
   

Any decision to end tuition will be handled in accordance with the RCM Languages Terms & Conditions.
 

Where behaviour raises a safeguarding concern, it will be handled in accordance with the RCM Languages Safeguarding & Child Protection Policy.
 

12. Related Policies
 

This Code of Conduct should be read alongside the following RCM Languages documents:

• Terms & Conditions

• Safeguarding & Child Protection Policy

• Privacy Policy
   

 

Rochelle Marsh trading as RCM Languages
Email: hello@rcmlanguages.co.uk
 

Last updated: August 2026